As awesome as the Starbucks one...XD
anyway, just commenting on the coffee bean revenue process (no system flowcharts included)
I've not bought any Coffee Bean & Tea Leaf stuff for quite awhile...so last Saturday, i bought a cup of Matcha Green Tea which, recently, is also my drink of choice at Starbucks. I think I prefer Starbucks's one, although this one's not bad either.
However, the quality of drinks is not the issue here...when I bought the drink, the counter staff asked for my name, which made me go 'HUH!?'...what does my name have to do with the order!? I refused the request...then after that I realized that its for the identification of drinks.
Ok...probably management had this idea and thought "hey! if we get sales staff to call customers by name when they collect their drinks, it would improve customer satisfaction...you know...because it sounds more friendly this way"...
In my opinion it doesn't work this way because the sales staff has to be friendly (or act in a friendly way) as well for this to possibly succeed...
Not a big issue i suppose, the drink was still awesome! The asking for customer names part was more psychologically unsettling...they could (just imaginative speculation) store those names in a database and do research on stuff like 'how many customers with certain names like to order certain types of drinks' or something like that...
Ok still not a big issue LOL
What would you do if sales staff asked for your name or private information? (or private information)? Feel free to comment!
2 comments:
i rarely get coffee bean.. always starbucks.. =)
Do you live in a cave???? Every coffee shop I have gone to asks for your name. You're ridiculous.
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